Terms of Service

Fantom Networks Inc. agrees to furnish services to the Subscriber, subject to the following ("Terms of Service"). Fantom Networks Inc., the company hereafter referred to as, ("Fantom Networks "), ("Us"), ("We") and The Client, ("Customer"), ("Client") and ("You"). Use of Fantom Networks Service constitutes acceptance and agreement to AUP ("Acceptable Use Policy") and ToS ("Terms of Service"). All provisions of this contract are subject to change from time to time at the discretion of Fantom Networks. Subscriber understands that change to the ToS by Fantom Networks shall not be grounds for early contract termination or non-payment.

Refund and Disputes

Game servers are eligible for refunds within one twenty-four hour day of the creation of the server in our database, this point is not marked by the time at which your initial payment is processed and may differ by several hours or days. All refunds are made through the gateway in which initial payments were made. All of our other services, including product addons are not eligible for a refund. Refunds cannot be requested without probable cause; In addition to this non-monthly terms are non-refundable. Our 24 hour money back guarantee applies to a new client's first order only. Refunds issued for billing errors are made on a per case basis. 

Cancellations

To terminate your services you must cancel any PayPal subscriptions active and cancel via our WHMCS billing area at https://FantomNetworks.com. As Fantom Networks does not have access to clients PayPal account we cannot and will not be responsible for unintended payments made from using the automatic payment subscription service.

Liability Limitation and Exclusion

Fantom Networks, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including that of unauthorized access to our server systems or any other loss of data. Fantom Networks shall not be held liable for any disruption, delay, or disconnection of services for any period of time. We reserve the right to terminate a client's services in the event of a charge dispute, despite the outcome of the dispute. We reserve the right to terminate and refuse service and support to any client.

Support

Any support requests required for products from Fantom Networks shall be submitted through the billing system via tickets. Any other form of contact other than the predetermined ticket system is not guaranteed a proper answer from an official representative.

Promotions

Fantom Networks cannot guarantee that all promotion codes will work all of the time. Promotions are offered on a limited basis and we reserve the right to terminate promotions at any time.

Legal Contact

Fantom Networks retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring involvement of law-enforcement agencies. Fantom Networks regards any communication between parties as confidential, upon distribution of any communication, unless prior approval is in place, we will take action to the full extent of the law. By purchasing a server from Fantom Networks you permit us to modify your server, this includes, but is not limited to, changing plugins, updating Bukkit and other tasks related to running a Game server. Any verbal or written s to compromise our server systems or any other equipment owned by Fantom Networks will be taken seriously and will result in further investigation and possible lawsuits. Upon cancellation of payments to Fantom Networks your server will be suspended unless prior arrangements are made. Files will be kept as long as possible after termination or suspension however the guaranteed amount of time is unspecified. Fantom Networks retains the sole right to stop, start, and modify your server.

Termination

Additionally we reserve all rights to terminate your server or service upon any violation of these terms or any other basis if deemed needed.

Electronic Communications

When you use any Fantom Networks Service, or send e-mails, submit support tickets, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically via e-mail or by posting messages on this site.

Game Server Hosting

By accepting to these terms of service, you are also indicating that you agree to the Game End User Licence Agreement which can be found 

Acceptable Use Policy

Illegal Use

Fantom Networks services may not be used for illegal purposes, or in support of illegal activities. Fantom Networks reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrong doing.

Threats

Using of the Fantom Networks services to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property is prohibited.

Harassment

Using of the Fantom Networks services to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another is prohibited.

Forgery or Impersonation

Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.

Fraudulent Activity

Use of Fantom Networks service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as "pyramid schemes" and "chain letters."

Unauthorized Access

Use of the Fantom Networks service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Fantom Networks or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending Fantom Networks account is subject to immediate termination and further investigation.

Network Disruptions and Unfriendly Activity

Use of the Fantom Networks service for any activity which affects the ability of other people or systems to use Fantom Networks Services or the Internet. This includes "Denial of Service" (DoS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member's responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual's computer system will result in immediate account termination. Fantom Networks will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.

Fraud

Fraud involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it. Fraud is strictly prohibited and offenses will be investigated. Third-party Links, Sites and Services Our Products may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by Fantom Networks. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access any third party website, service, or content from Fantom Networks, you do so at your own risk and you agree that Fantom Networks will have no liability arising from your use of or access to any third-party website, service, or content.

Abuse of Service

Fantom Networks reserves the right to terminate any service or device hosted on it's network that causes a disruption, whether physical or virtual. The following applications are prohibited.

• Proxy Scripts/Anonymizers
• Pirated Software/Warez
• Torrents/Torrenting Software (Hosting or Downloading)
• Autosurf/PTC/PTS/PPC Sites
• IP/Port Scanners
• Bruteforce applications/scripts
• Mail/Spam/SMS Bombers or Scripts
• Commercial Audio Streaming
• Escrow/Bank Debentures
• High-Yield Interest Program Sites
• Investment Sites (FOREX/EGold/LINDEN/Ponzi/Pyramid Schemes)
• Purchase/Sale of Controlled Substances (without permit)
• Prime Bank Programs
• Lottery/Gambling Sites
• Hacker Focused Sites
• Sites promoting illegal activities
• Fraudulent or Phishing Sites
• Bank Trading Programs
• Push Button Mail Scripts
• Temporary Email Sites (5MinuteMail, UTemp, etc)
• Cryptocurrency Mining (Bitcoin, Dogecoin, Litecoin, etc)
• Broadcast or streaming live sporting events.
• Anonymous Gateways
• Malicious IRC Bots/Shells
• Web Stressers/Booters/Flooders
• Revenge Sites/Hate Sites
• Hack Program Archive Sites

If you have a question regarding something you wish to host you are responsible for contacting us ahead of time to insure it will not cause disruptions. We reserve the right to terminate a service/device at any time which violates any portion of this document.